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Need help?
If you have any questions or concerns, please send us a message using the form. We will respond as soon as possible.
To quickly resolve your doubts, you can also consult our section on Frequently Asked Questions (FAQ)where you will find information about shipping, returns, payments and other common topics.
Other ways to contact us:
Local phone numbers:
Spain +34 91 1677 948
Mexico +52 55 9317 8900
New ones coming soon countries
WhatsApp: Send message
24/7 Virtual Assistant
When you call our local numbers, you are first assisted by a virtual assistant available every day, at any time, to help you with order tracking, changes, cancellations, and product information.
Attention from our team
If you'd like to speak to a person, ask the assistant and they will transfer your call to our team. Our phone support hours are Monday to Friday, 10:00 AM to 6:00 PM (Madrid, Spain time).
Local numbers and cost
We publish local numbers in each country. The call is billed as a national call according to your operator's rates. Plastic Books No surcharges apply. If you are calling from another country, your operator's international rates will apply.
Languages and other pathways
The assistant responds in Spanish by default, and if you speak to it in another language, it can continue in Catalan, Galician, Basque, English, Portuguese, Italian, or French, among others. You can also contact us by WhatsAppor email.